Terms and Conditions

Our terms and conditions apply to the whole content of our website which can be found at www.enjays.co.uk , any orders that you place through the website ("ORDERS") and for any goods displayed on our website ("GOODS") as well as any correspondence via e-mail between ourselves and you the customer. Please read the terms and conditions in detail before using the site or placing an order from the site. Using this website or placing an order indicates that you accept these terms and conditions. If you do not accept these terms, do not use the site or place an order. This notice is issued by Enjays Limited ("THE COMPANY").

You can gain admission to most areas of this Website without registering your details with us. However certain areas of this Website are only open to you if you register with us. Registration is required before placing an Order.

Accessing any part of this Website or by placing an Order, you shall be deemed to have accepted our terms and conditions in full. If you do not accept our terms and conditions in full, you must leave this Website immediately. Our terms and conditions apply every time you buy Goods from the Company. No other terms and conditions shall apply to any transaction between you and the Company.

All Orders are deemed to be an offer to purchase the Goods and are subject to availability, pursuant to these terms and conditions. When your Order is received by the Company, the Company will send an acknowledgement of your Order to you. Only when your Order is accepted by the Company and the Company communicates this to you in writing will a binding contract be formed between you and the Company.

The Company may from time to time revise these terms and conditions by updating this posting. You should check this section of our Website to review the now current terms and conditions, because these terms are binding on you. Certain provisions of these terms and conditions may however be superseded by designated legal notices or terms located on particular pages of this Website.

Nothing in our Conditions shall affect your normal statutory UK rights.

Nothing in these Terms shall affect your normal statutory UK rights as a consumer.


Company will deliver the Goods to the address you gave when you registered on the Website, unless you specify that the Goods are to be delivered to another address when placing your order, provided that it is within the United Kingdom. The Company will deliver to addresses outside the United Kingdom, however you must email your full order including delivery address to orders@enjays.co.uk to receive an accurate quote for delivery. The order will not be dispatched until it has received payment for the Goods in cleared banked funds.

The Company will endeavour to dispatch Goods ordered within 2 working days of an order being accepted by the Company in cleared funds and deliver them within 3-7 working days, but please allow up to a maximum 28 days for delivery. If the Company are not able to deliver the Goods within this period, we will inform you of this fact and reimburse any sums already paid by you within 28 days.

The risk in the Goods will pass to you the customer as soon as they are delivered.

What to do when you receive your parcel?

- Please thoroughly inspect the items that are delivered to you before you sign for them

- Please do not let the delivery driver leave until you have opened all of the boxes and inspected the goods for any possible damage

- If you notice any damage to the items please note this on the consignment/delivery note and refuse the delivery

- Enjays would like to apologise, but cannot accept any returns or refunds for damaged items if the delivery has been signed for

- Please also check the correct number of boxes are delivered, and note on the delivery note any missing items

If there are any problems with the delivery, please call a member of the Enjays team on 0845 094 8656 immediately.

If you should have any equipment queries once you install your item, please do not hesitate to contact me on the numbers below.

If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at orders@enjays.co.uk or call one of the customer care team on 0845 094 8656, stating clearly the reason for refusal of delivery. We will then resolve the issue by the quickest means possible. Fortunately this happens very rarely.

In most cases we utilise Royal Mail and TNT courier services for cost effective delivery. As you add items to your basket in the shop it will indicate the delivery charges. Our delivery prices include warehouse handling, physical (tangible) packaging and staff time.

Where NEXT WORKING DAY delivery is specified, your order will only qualify if it is received by the Company before 12pm. Otherwise your order will be dispatched the next working day.

Please note NEXT WORKING DAY deliveries received on a Friday will be dispatched on a Monday excluding bank holidays.

Our couriers and delivery services we use tend to deliver during the working day. You may find it easier to give a work address if it is unlikely that anyone will be in to sign for your order

For all deliveries outside of the United Kingdom special delivery rates will need to be quoted for by us the Company and approved by you the customer. As standard policy the Company will endeavour to remain competitive.

If you have chosen an item that is OUT OF STOCK or unavailable we aim to contact you via e-mail or phone within 5 working days to arrange an alternative or advise you of expected delivery dates.

Returns and Warranty

We understand that sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product. To add that extra bit of comfort when ordering you have a right to return Goods to us within 14 days of receipt of delivery if you are not completely satisfied, provided they are returned in their original packaging and have not been used in any way. In the event, that you do return any Goods to us, the Company will refund in full any money that you have paid excluding return carriage cost (this must be paid for by you the customer) as soon as possible but please allow a maximum of 28 days. The return address is as follows:

(a) Enjays Ltd, Pancake House, Unit 4 Lockwood Park, Parkside Lane, Leeds, LS11 5UX

You must take reasonable care to ensure goods are not damaged in the meantime or in transit. If returned goods arrive in a damaged or unsaleable condition you will not receive a refund. Unless the order is found to be faulty you will only be refunded the value of the items and not the postage.

Orders lost in transit. Due to Royal Mail and TNT terms and conditions of postage we must wait 14 working days before declaring an order lost in transit.

In the unlikely event an order is returned to us because the customer did not collect the package we will have to charge an additional delivery cost at the same rate as previously paid.

Most items in the www.enjays.co.uk shop have a full manufacturer's warranty, which is passed directly to the customer. The Company has no control over the terms of the warranty. If your product is faulty on delivery the Company will refund the purchase, subject to our returns policy. More often than not it is quicker and easier for you to deal with the manufacturer direct to resolve your issue, but we are more than happy to act on your behalf to get any warranty issues resolved. If you have any questions regarding the warranty of the product or its process, please feel free to contact us to request more information.

Pricing Policy

All products on www.enjays.co.uk are priced in pounds sterling and include EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. Orders to individuals in non-EU countries are tax deductible.

You can pay either by VISA, Master Card, Switch or Electron. We are unable to accept cheques, cash, or postal orders via the website, however these can be sent to the head office, Enjays Ltd, Pancake House, Unit 4 Lockwood Park, Parkside Lane, Leeds, LS11 5UX. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.

Security and Copyright

This website takes maximum precautions to protect users' information. www.enjays.co.uk uses secure server software (SSL) provided by HSBC Bank using 128bit encryption to ensure that your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.

Enjays and the Enjays logo are trade and service marks of Enjays Ltd, our parent company. All rights in these trade and service marks are reserved.

Our Website also contains trade and service marks belonging to third parties.

You may not use or reproduce any trade or service marks appearing on our Website for any purpose without the prior agreement of the relevant owner.

Unless otherwise specified the copyright in the contents of all the pages in this Website are owned or licensed to Enjays Ltd, or are used with permission from the owner.

The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Enjays Ltd.

Disclaimer and Liability

While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website from time to time, or to the products and prices described in it without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.

The material on this Website is provided on an "as is" without any conditions, warranties or other terms of any kind basis. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Force Majeure: We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond reasonable control.

The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other

Property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. Nothing in these terms and conditions shall exclude or limit the Company's liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.